Who can sell on DOCO? – Any approved Malaysia-based business entities are eligible to sell on DOCO – International sellers, who are registered as business entities.
How do I register to become a seller? – Register through this link: – For manual applications, kindly email email@example.com to request the application form
How much is the registration fee or annual fee? – There is no registration fee or annual fee, and you can list your products for free
What are the registration requirements?
Business – Company registration form (Form 9) – Front and back photocopy of Director/Owner/Partner’s Authorised person’s IC
How much is the charges? – DOCO will charge 20% commission only on the final product price for each successful transaction. – Example: RM100 original price, sell at discounted price RM80, 20% (Commission) based on RM80 will be RM16, RM64 will be returned to seller.
How do I upload my products? – Merchant training classes will be provided on product uploading and order processing.
There are a few methods to upload products: – Individual uploads – Bulk uploads (Import via Excel/CSV)
Who does the shipping, the seller or DOCO? – As a seller, you will be in full control of the appointment of your courier company. As such, the shipping charges you set will be added on as a cost to your buyers.
When will sellers receive the payment? – We will process each successful delivery’s payment within 14 working days. The cut-off day each week for accounting reconciliation is on Wednesday, and disbursements will be done the following Monday. Merchants will be informed of the payment made via the emails they used to register with DOCO.
How long does it take to process my new application? – The registration process takes one to two working days. Upon complete the submission, you will be notified and you can start uploading your products, and begin selling.
Is the transaction fee inclusive of payment gateway charges? – Yes, the transaction fee is inclusive of payment gateway charges.